Print this page

Terms of Use

General guidelines

Web pages are property of the company BIOVITALIS d.o.o. with headquarters in Turčin, Ulica Franje Bužanića 5, Croatia, OIB (NIN): 23575522404. Visitors of the web pages must agree to respect the terms of use mentioned here, as well as all the current laws and positive regulations of the Republic of Croatia. BIOVITALIS d.o.o. is the owner of the copyright of all the contents that are published at Contents form the web page may not be used without the permission of the company BIOVITALIS d.o.o.


After you have registered as a user, you can use the services of the BIOVITALIS WEB SHOP. By registering, you agree to to the terms of sale, delivery and the terms of use. In order to register, it is important to enter your e-mail address correctly. The user of the BIOVITALIS WEB SHOP can be any adult person with full business capacity.

The user can buy products at the BIOVITALIS WEB SHOP by selecting their picture or the basic description of the products. The product is ordered electronically, by adding the product to the shopping cart. The product is considered to be ordered as soon as the whole ordering procedure is completed. BIOVITALIS WEB SHOP is availible 24 hours, 7 days a week.

The prices of the products are listed in Croatian kuna (KN) and include value-added tax (PDV). Delivery costs are calculated at the end of the ordering procedure. The user defrays all delivery costs for orders up to 300,00 kuna. For orders above 301,00 kn to be delivered in Republic of Croatia, the delivery cost will be defrayed by BIOVITALIS d.o.o.


Products purchased at the BIOVITALIS WEB SHOP can be payed:

  • Cash on delivery payment. At delivery of the ordered products, the client pays the price of the products ordered and probably the cost of delivery directly to the delivery company.
  • Internet banking or payment slip, whereby all the information necessary for the payment will be sent to the client's e-mail address. The merchandise will be shipped as soon as the payment is visible on the checking account of the company BIOVITALIS d.o.o.


Ordered merchandise will be delivered by the delivery service (Overseas Express). The price of the delivery depends on the value of the merchandise ordered: for values of the merchandise ordered up to 300,00 kuna will be defrayed by the client, whereas for the order that costs more than 301,00 kuna, and is to be delivered within the Republic of Croatia, will be defrayed by BIOVITALIS d.o.o.. The client will recieve an e-mail from the delivery service regarding the delivery date of the ordered merchandise and it is the client's responsibility to pick up the package within the time frame set by the delivery service (Overseas Express).

All orders recieved during a working day (Monday-Friday) will be realized immediately, and the package will be delivered no later than within 72 hours, that is, 3 working days. Regarding the orders recieved on Saturday, Sunday and national holidays, the shipment of the package will be arranged the very next working day, and the package will be delivered no later than within 72 hours.

Should we, for some reason, be unable to carry out the delivery of the ordered merchandise, we will notify You via e-mail or telephone.

In case the package isn't delivered within 4 working days after receiving the notification that the package has been shipped, please contact us so we can send You the shipping receipt, which You can use in order to check the status of your package at your local Overseas Express office.

Should You fail to pick up the package on time, we reserve the right to charge the cost of the returning package as well as the cost of resending the same package once more to the desired address.

More about package delivery deadlines regarding islands, please check at

Complaints Regarding the Delivered Products

All products are checked in detail before they are shipped and are delivered undamaged and in good condition. All products are packed inside transportation boxes within their original packaging so that they can arrive to the destination undamaged.

After the delivery, the buyer has the right to return the goods to the seller only if:

  • the merchandise that he did not order is delivered,
  • the expiration date of the merchandise delivered is overdue, and/or
  • the merchandise delivered is faulty or has visible damages.

The buyer has the obligated to check the package for eventual damages during the delivery and file a complaint directly to the delivery person who delivered the package, that is, demand to write a damage report in case the package is being picked up at the local delivery office. In that case, the package is sent back to the seller, and new shippment will be sent to the buyer.

The buyer has the right to return the wrong (products that he did not order) delivered products, damaged products and products with overdue expiration date. The seller will allow the goods to be returned after a mutual agreement (via telephone or via e-mail), provide instructions for the returning procedure, and will send a new shippment to the buyer without any extra costs.

The buyer cannot return those products that have been opened/used.

The deadline for the return of goods is 15 days after receiving the delivery. Complaints are to be sent via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

In order for us to authorize the complaint, the product must be returned in its original package, unused and undamaged (unless the reason for the complaint is the damage on the product) together with the original receipt that the buyer received with the purchase. We don't do money refunds, but solely exchange the article for the same one or some other article which has the same value within our line of products.

Privacy Protection and Electronic Communication

All the information about our clients that we gather is to be used exclusively for the intended purposes. All the collected personal data (first and last name, e-mail address, delivery address, contact information) is completely protected. All the gathered data is used speciffically for the purpose of conducting business between BIOVITALIS d.o.o. and You, the user of our services. Gathered data is used for a better realization of the business relation, for a better understanding of our clients' needs, or in order to inform our clients about all the benefits, sales and other commercial purposes, as well as for other informing purposes. Collected data will not be made available for a third party, except in situations defined by law. At any time, the user can demand to have his data deleted from the BIOVITALIS d.o.o. client database or to cancel the commercial messages, by sending an e-mail containing an adequate request to the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it..

The customer agrees to the terms that all the communication is to be conducted electronically via e-mail, and is responsible for giving the correct e-mail address for placing an order, for receiving the order confirmation, for receiving information from the delivery service regarding the planned delivery of the ordered goods. BIOVITALIS d.o.o is not responsible if the given e-mail address is incorrect or in case when for some technical reason the settings on the customer's computer won't allow the e-mail to be delivered.

The Right to Breach the Contract

The consumer has the right to end the contract unilaterally according to the regulations of the Consumer protection law, agreeing thereby to all the rights and obligations thereof (deadline, cost of returning the goods, decreased value of the goods, etc.).

Limitation of Use and Responsibility

Documents, data and information published on the web pages may be reproduced, distributed or used in any way for commercial purposes exclusively with the specific permission of the company BIOVITALIS d.o.o..

BIOVITALIS d.o.o. denies any responsibility that can in any way arise from using these web pages.

BIOVITALIS d.o.o. preserves the right to change the content of the web pages without any further notice and will not be responsible for any possible consequences that may arise from these changes. BIOVITALIS d.o.o. has the right to change the assortment and the prices of their products or their services. The company also has the right to change the terms of use, without any further notice.

Feedback Regarding Our Products

BIOVITALIS d.o.o. would very much like to get feedback comments regarding our products, which we would gladly publish on our web site provided that we preserve the right to proofread your comments and to publish them in other commercial materials.

Notice on Consumer Filing Complaint

According to the Article 10 of the Consumer protection law (NN 41/14), we are informing the consumers that they can express their discontent regarding the purchased product or a provided service by filing a complaint in written form at our business facilities, whereby we will without any delay in writing confirm the delivery of the complaint.

The consumer can also send the complaint via post service to the address: BIOVITALIS d.o.o., Ulica Franje Bužanića 5, HR-42204 Turčin; or via e-mail to the address This email address is being protected from spambots. You need JavaScript enabled to view it..

BIOVITALIS is obliged to answer to complaints in written form within 15 days from the date of the received complaint.